Frequently Asked Questions
How do I book you for my event?
Send a message through our contact form and tell us as much about your event as you can. We'll provide some further information and a Booking Form. Fill this out and return it to receive an invoice. A 20% payment will be due within 7 days to secure your date, with the remaining 80% due 21 days in advance of the event date.
Are your recordings edited?
None of the audio in any of our recordings is edited. We are live musicians and there is no editing a live performance! Therefore, all our audio is raw and unedited.
Some videos have had lighting, colour and contrast editing.
Can you perform outdoors?
For outdoor performances we require shade to protect our instruments. Our instruments can warp or, in extreme cases, crack due to heat. Most outdoor locations have a large tree or gazebo available onsite. A few locations do not have shade available. In this case, you will need to hire a market umbrella. We do not offer umbrellas for hire but are more than happy to assist you with finding a suitable vendor.
We strictly do not perform in rain as even the tiniest bit of water can damage our instruments. Please have a wet weather plan in place.
When should I book?
Ideally between 6-12 months in advance, although we have taken several bookings with less than 24 hrs notice!
Book at your earliest convenience to secure your desired date. We can accept bookings at short notice (if we're available) but most are placed at six a few months in advance. We accept bookings up to 24 months in advance.
Can I book a string quartet or other ensemble with double bass instead of cello?
We only offer instrument combinations which we can confidently say will work in harmony with each other, so unfortunately we don't offer 2 violins, viola and double bass. The double bass has an extremely low pitch and we don't believe this is a suitable substitute for a cello. We always recommend the cello as the bass instrument as this has a softer tone and is far more suitable for event live music.
Why do you take breaks?
We require a 10 min break per 50 mins of continuous playing. This allows us to stretch and helps prevent serious injuries such as carpal tunnel syndrome or repetitive strain injury.
Can you perform music not in your repertoire list?
Our Repertoire List consists of 700 pieces of music but if a song you would like us to play isn't listed here we are able to arrange it for a fee of $50 per song/piece and given prior notice. This fee covers the cost of acquiring a commercially available score and time spent arranging parts for each musician. This work is done personally by one of the performing musicians and is not outsourced to ensure the final product sounds beautiful. In some cases this $50 fee may be waived (such as where suitable sheet music is in the public domain).
Please note that some music cannot be arranged for string ensembles (such as heavy metal, rap and some electronic dance music). As a general rule: if a song/piece lacks a clear tune, it probably won't work for a string ensemble.
Please contact us if you may need to request a song outside of our Repertoire and we will do our best to accommodate you given your song choice and instrumentation.
Do you perform with amplification?
We normally perform as an acoustic ensemble as our instruments are naturally very resonant. However, we may require amplification when performing in large event spaces (such as the Perth Convention and Exhibition Centre) or if your function has a particularly large number of guests.
How much music do I need to choose?
As much or as little as you like.
In our experience, most clients will select feature music and indicate a genre from which we select background music. For background music we are able to play about 20 pieces per hour of continuous music.
For wedding ceremonies, you'll also need to choose a few feature pieces for the processional, signing of the register and recessional.
Can you help me to select music?
Give us a ring as it is best to discuss this over the phone. We’re happy to help you choose the perfect program for your event. You can also view our repertoire list.
What will the musicians wear?
Elegant, all-black attire to match the level of formality of your event (i.e if your event is a black-tie function we will be dressed in black tie attire). Look through our portfolio to see images of what our musicians wear to work. If you need us to wear something different let us know so that we can work something out.
What if a musician is sick on the day?
You won't know about it because we will call on another musician from our team to take their place.
What time will musicians arrive?
We will arrive 15 minutes prior to the indicated booking time to set up and tune so that we can begin performing on time.
What if my event runs ahead of time?
Musicians will play as guests are leaving until the end of booking time. Musicians will always perform until the end of booking time.
Do you attend wedding and dinner rehearsals?
Not usually. Our musicians are experienced and your instructions at the time of booking are sufficient. If you would like us to attend a rehearsal, we can do so at reduced rates. Please indicate this at time of booking so that we can ensure the same musicians are available at the rehearsal and on the day.
How do you know when to start music for the bride’s entrance?
The celebrant will give us a cue. We also watch the guests as they usually turn around when the bride arrives.
What if the music ends as I’m part-way down the aisle?
This will not happen as the musicians will organise repeats beforehand to ensure music flows continuously.
Can we arrange an in-person consultation?
Yes you can, although for your convenience all correspondence can be done via email and over the phone. An in person consultation is not necessary but let us know if you'd like to meet with us.
Make an Enquiry Today!
WINNER 'Best Wedding Ceremony Music, WA' - 2016 ABIA Awards